Dear Vanbk:
GE Supra, the company that makes the lockboxes and the agent's keys, has come out with a new type of lockbox that is nearly impossible to defeat. This new box, called the iBox, works with an electronic infrared eye. To open the box, a special electronic key must be used. Only licensed real estate agents and other state licensees who need access to properties (some home inspectors, for example) are permitted to have these keys. In order for the key to work, the agent must punch in a personal PIN number. Even if somebody steals the ekey, as it is called, it will not work unless the thief knows the PIN number. Also, these boxes are programed to shut themselves off past a certain time each night so that even real estate agents cannot open the box after a certain hour. These types of boxes are far more secure than the earlier combo-type boxes. In the past, many agents posted the old lockbox combos on their listings for the convenience of other agents, but this also allowed non-licensees to get the combination in some cases. This is not an issue at all with the iBox. In fact, every time a licensee uses the ekey to get into the iBox, his/her name, broker and contact information appear on Supra's website at www.supraekey.com. Only licensees registered with Supra can get on this site. I suspect that your HOA may be responding to problems created due to the shortcomings of the old combo lockboxes. I do not recommend that ANY agent use these combo-type boxes for occupied listings. But the newer electronic lockboxes are very safe and very secure. Also, Supra is coming out with an even newer and much more sophisticated lockbox that can be accessed, activated and deactivated remotely for even greater security.